Troubleshooting:

RL4e is not responding

1. On bottom of RL4e, press tab Ⓐ on battery, and pull out battery.
2. Wait 10 seconds, and reinsert battery as shown.

Mobile Office continually beeping

• Inverter is alarming. Turn inverter OFF when not powered by vehicle.
• If alarm continues, consult inverter manual.

Laptop Arm feels “floppy”

• Ensure all joints are properly tightened. See page 5 and user manual

Other Issues

For other issues, see below:

Quick Questions of Feedback?

To ask a question or provide quick feedback:

https://MobileOffice.TurnAroundFactor.com/s/quick

How to Get More Help

For Laptop/Thick Client, RL4e, Epson WF100, and all IT Support contact:

DLA Enterprise Service Desk (ESD)

1-855-352-0001

DLA Single Point of Entry (SPOE)

https://spoe.dla.mil

For additional help with the Mobile Office, Battery Pack, Inverter, USB cables, and other hardware contact:

MobileOffice@TurnAroundFactor.com

To contact the DLA Disposition Services R&D Program Office for the Mobile Office, please email:

DLAMobileOfficePilotTest@dla.mil